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Patients

Ordering/Shipping

Q: What shipping method do you use?
A: We offer our customers two shipping options: Canada Post Xpresspost or Purolator Express.
Q: How long will it take for my order to ship/arrive?
A: If your order is received by 12:00pm EST, you can expect delivery of your medicine within 1-3 business days. You will receive an order confirmation email when your order has been received and we are working to verify and fulfill your order.
*These are estimated delivery times. Shipping to remote locations may take longer. JWC is not responsible for carrier delays.
Q: Will my order have tracking?
A: Yes! Once your order is released for shipping you will receive an e-mail shipping confirmation, including a tracking number.
Q: How much medical cannabis can I order with JWC?
A: The allowable quantity of medical cannabis is determined by your physician based on the duration and dosage amount listed on your medical document. Medical documents must include a daily maximum quantity. The maximum amount that you may order per month is your daily quantity X the number of days per month. Patients are only permitted, at a maximum, to order their monthly amount (or up to 150g) in a single order. You will be able to view the amount that you are permitted to order by logging in to our website.
Q: What payment options does JWC offer?
A: JWC accepts a variety of different payment methods including credit cards, Interac E-Transfer, Visa Debit Cards, cheques and money orders.
Q: How often can I place an order?
A: As per Health Canada's regulations you can order up to a 30-day supply or 150 grams at a time. Clients may order as many times as they wish, as long as they stay within their prescribed limit.
Q: How do I submit an order?
A: Once you're a registered patient of JWC you can visit our website or call 1-888-594-4272 to submit an order.
Q: What is JWC's return policy?
A: JWC will accept returns only of unopened products within 30 days of purchase. All products returned to JWC will be destroyed and cannot be refunded back to the client. However, the returned products will be withdrawn from your 30-day limit, so that you may purchase an alternative product.
Q: I received an incorrect order, what do I do?
A: In the event of a damaged or incorrect order please contact JWC's Customer Service Line 1-888-594-4272 for further details.
Q: Can I order multiple strains of cannabis?
A: Yes, you can! JWC knows choosing the right medical cannabis strain can be tricky and sometimes that means experimenting with different strains. Due to packaging and shipping costs, 5 grams is the minimum amount that may be ordered.

Registration/ACMPR

Q: Can I register with multiple LP's?
A: Yes- under the ACMPR you may register with more than one licensed producer at a time. This practice is commonly known as prescription-splitting. For example, if your doctor authorizes you to use 2 grams per day total, you would ask for two separate medical documents in the amount of 1 gram per day each. You would then submit the original of each document to your two chosen LPs.
Q: Can I use my old MMAR document to register?
A: Yes! You will need to send in your original MMAR document instead of a new medical document. However, you are still required to fill out and send in the JWC registration form.
Q: Do I have to supply my original medical document?
A: Yes. JWC is also equipped to accept Medical Documents via Secure Fax (1-855-787-3934). Your doctor must initial on the medical document to consent to have the information transmitted via Secure Fax.
Q: Once I am a registered JWC patient, is there any way to get back my original document?
A: JWC cannot release your original document after registration has been completed.
Q: How do I renew my registration with JWC?
A: The registration renewal process is the same as the initial registration process. A new registration form will need to be completed and submitted along with a new original medical document.
Q: My physician uses their own medical documentation to write prescriptions. Will JWC accept it?
A: Yes, JWC will accept other versions of medical document as long as the required information is provided. The medical document must contain the following information:

  • (a) the practitioner's given name, surname, profession, business address and telephone number, the province in which they are authorized to practice their profession and the number assigned by the province to that authorization and, if applicable, their facsimile number and email address;
  • (b) the patient's given name, surname and date of birth;
  • (c) the address of the location at which the person consulted with the practitioner;
  • (d) the daily quantity of dried cannabis, expressed in grams, that the practitioner authorizes for the person; and
  • (e) the period of use.

About Medical Cannabis

Q: What are the differences between Indica, Sativa, Hybrid and CBD strains?
A: In short, all varieties of cannabis available today are hybrids - attempting to characterize strains based on their genetic makeup leads to a vast oversimplification of the information available and is often inaccurate. At JWC, we believe it is more useful to talk about the individual attributes of each strain, such as: its cannabinoid content (THC, CBD, CBN, etc.), terpene profile, and patient feedback regarding effectiveness. There is evidence to suggest what is referred to as the "entourage effect": various cannabis terpenes (the essential oils of the plant) have therapeutic properties of their own and work in concert with THC and CBD to give each strain its own unique properties. In addition, individual users may experience the effects of various strains differently. For these and other reasons, we recommend starting slowly and trying different strains to find the one that's right for your condition.
Q: What are the active components in medical cannabis?
A: Cannabis has been found to contain over 100 different cannabinoids, many of which have documented medical value. The two main cannabinoids of interest are delta-9-Tetrahydrocannabinol (THC) and Cannabidiol (CBD). THC is psychoactive (causes euphoria/ "high"), and may be helpful with: relaxation, sleep, appetite stimulation, and pain relief. CBD is non-psychoactive, and may be helpful with: anxiety, pain relief, seizure control, and inflammation. JWC offers a range of products with varying percentages of THC and CBD to suit your individual needs. For more information please visit Our Products page on the JWC website.
Q: How does medical cannabis work?
A: Every person has an endocannabinoid system. The endocannabinoid system is involved in many bodily processes, including appetite, pain sensation, mood and memory. Your endocannabinoid system naturally produces chemicals like those found in cannabis. These chemicals work to pass messages between the brain and different parts of the body through your neurons and receptors. Some medical ailments affect the proper functioning of the endocannabinoid system, which can lead to many of the symptoms that patients experience as part of their condition. Introducing additional cannabinoids (either through inhalation or ingestion) may help to treat those symptoms by supplementing the endocannabinoids normally produced by your body and improving the overall function of the endocannabinoid system.
Q: What are cannabinoids?
A: Cannabinoids are naturally occurring compounds found in cannabis. There are over 100 different compounds present in the plant, the most well-known being THC and CBD.
Q: What is a terpene profile?
A: Terpenes are organic compounds found in cannabis, which offer a unique scent, taste and effect from one strain to the next. They are the essential oils of the plant, and likely have medicinal value of their own, which may be amplified in concert either with other terpenes, or with cannabinoids ("entourage effect")

Growing Practices

Q: What is Aeroponics?
A: Aeroponics is a plant-cultivation technique in which the roots hang suspended in the air while being periodically misted with nutrients and water.
Q: Why is GrowthStormâ„¢ the best cultivation method?
A: Although many methods are used to produce Cannabis under the ACMPR, it is important to note that these methods will result in a variety of different outcomes. We are excited to bring our passion to patients by delivering clean consistent medicine grown using our revolutionary GrowthStormâ„¢ cultivation platform that patients can rely on.
Q: Does JWC use pesticides?
A: JWC focuses on prevention and has implemented an integrated pest management program to avoid the use of pesticides. Each plant is thoroughly examined throughout its life cycle in production to ensure quality. Any plant additives are subject to approval by Health Canada and our Quality Assurance person, and all cannabis must pass stringent testing standards.
Q: Does JWC cold pasteurize or irradiate their products?
A: Although we may offer irradiated product occasionally, our strict sanitary protocols help us avoid the use of cold pasteurization. If a product has been subject to cold pasteurization, it will be clearly labelled accordingly.
Q: What strains does JWC carry?
A: JWC currently has three strains available for patient purchase. We have four additional strains undergoing genetic phenotyping at present and will continue to add to our strain offerings. To find out more about the products we carry please visit Our Products page on our website.

Account

Q: How do I get approved?
A:
  1. Fill out our registration form.
  2. Have your physician fill out the JWC medical document or provide you with an acceptable alternative
  3. Mail the original, signed forms to: PO Box 46015, Kitchener, Ontario, N2E 4J3
Once we verify your documentation, you will receive a confirmation email (or letter) with your unique identifier and prescription information. You may then log into our website (or call) and place an order.
Q: I forgot my client ID #, where do I find it?
A: Please contact our Client Services 1-888-594-4272 for assistance in recovering your client ID #.
Q: Can I make changes to my order once it's been submitted through my account?
A: Yes. Call us. If the order has not yet been processed, we will do our best to make the change. Once the order has been shipped we cannot make changes.
Q: Why does my account say inactive?
A: If you have created a JWC client account and it states INACTIVE, it means your account has not yet been authorized and you are unable to purchase medical cannabis at this time. Until you have sent in the proper documentation and it has been verified with your physician's office your account will remain INACTIVE. You may also experience your account stating INACTIVE if your prescription has expired. (JWC will keep you updated once your prescription is one month from expiring)
Q: Do you charge a cancellation fee if I want to switch producers?
A: There are no hidden fees with JWC, if you wish to cancel your account with us you can do so at anytime with no hard feelings. Please contact our Client Services 1-888-594-4272.
Q: What do I do if I want to cancel and switch LP's?
A: You may switch to a different licensed producer at any time. However, we cannot return your medical document. In order to switch licensed producers, you must:

  • Obtain a new medical document from your health care practitioner
  • Cancel your registration with JWC
  • Complete a registration form specific to the new licensed producer
  • Provide the original of your new medical document to the new licensed producer
Q: Will I get an official authorization to possess medical cannabis?
A: The client label affixed to the original packaging acts as your official authorization to possess.
Q: How do you calculate the 30X daily order limit?
A: For ordering purposes, your first 30-day period begins on the date which we can reasonably expect your first order of medical cannabis to be delivered to you and resets every 30 days thereafter for the duration of your medical document's specified period of use. Your entire 30x daily ordering limit will be available to you again on your 30- day reset date, regardless of whether you ordered your full prescription in the prior period.
Q: I'm a registered client of JWC, can I change my personal details?
A: Yes, your personal details can be changed. In order to do so you must fill out a registration amendment application. If the change concerns the required information (see above) on your medical document, you must also submit a new medical document.